mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer any time, anywhere.

Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.

How It Works

1. Sign Up At guard.me/mobiledoctor

You will need your policy number and date of birth.

2. Apply account coverage for family members

  • To add insured family members, click on “Patient Profiles” from the dashboard.
  • In “Account Settings” under the “Coverage” tab, add the relevant guard.me policy numbers.

3. Chat With A Doctor

  • Click the “See The Doctor” button and a Maple doctor will respond to you in minutes.
  • You can have your consultation by text, video, or audio chat.

4. Get A Diagnosis Or Prescription

Doctors can diagnose and provide prescriptions as necessary during your consultation. Please note only eligible prescriptions are covered.

What Can Be Treated

Cold & Flu
Coughs
Earaches
Hives
Infections
Pink Eye
Sinus Infections
Sore Throat
Urinary Tract Infections
Vomiting / Diarrhea

And Many More!

mobileDOCTOR - How To Video

Limitation on Liability

The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability, quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.

Want more information?

Contact Our Sales Team:


Download Our mobileDOCTOR Summary
guard.me Team Member: Destiney (Claims)